SERVICE MANAGEMENT SPECIALIST - Bureau of Emigration & Overseas Employment

Job Details
Job title	SERVICE MANAGEMENT SPECIALIST	Salary	7000 - 9000 Rial (SAR)
Available / Total Jobs	2 / 2	Place of Duty	AL RIYADH, Saudi Arabia
Job Description	Understanding of Information Technology Infrastructure Library (ITIL) concepts and functions (beneficial) Examples of longer term projects might include a migration to a new system, to a new vendor, new Fund set up, new product launches, internal projects such as risk control self-assessments or activity based costing analysis Provide in-person and phone support to fulfill service requests and troubleshoot/diagnose and resolve end user computing (EUC) incidents Manage incidents that are assigned to service partners Manage ticket queues and ensure timely updates to all assigned tickets Develop and maintain relationships with the Executive community Act as an ambassador and spokesperson for IT Maintain good relationships with the wider IT team (including IT business partners) to act as an interface for Executive interactions Work with IT projects to implement changes to the EUC environment to assess, plan and deliver these changes to the ETSS community Use best judgment to deter
Job Benefits	Free Accommodation: Yes Free Food: No Free Ticket: Yes Free Medical: Yes Health Insurance: Yes Free Transportation: Yes
Permission No.	3072271	Offer Expiry Date	05/03/2025

Overseas Employment Promoter (OEP) Details
OEP Licence	3131/RWP , Delta International Recruiting Agency Valid
OEP Contact	Muhammad Adeel Anjum , Office No. 3/10, 4th Floor, Silk Business Center Rahman Abad Stop Murree Road, Rawalpindi , Rawalpindi , Punjab Phone No: 051-4264154 Mobile No: 03008910222 Fax No: 051-4264155 Email: [email protected]