Services for Overseas Employment Promoters |
| 01. |
Fresh Licence |
Approval of Name of OEP |
3 days |
Within 3 days of receipt of application |
Bureau (HQ) |
| Interview for fresh licence |
21 days |
Within 21 days of receipt of documents |
Bureau (HQ) |
| Referring of Fresh OEP Licence case for IB |
3 days |
Within 3 days of clearance of interview |
Bureau (HQ) |
| Reminder to IB |
90 days |
Within 90 days of last correspondence |
Bureau (HQ) |
| Referring to Ministry |
03 days |
Within 3 days of security clearance and completion of documents |
Bureau (HQ) |
| 02. |
Renewal of Licence |
Referring to Bureau |
3 days |
Within 3 days of receipt of receipt of case |
PE Offices |
| Approval |
7 days |
Within 7 days of receipt of application from PE office (but after the expiry of previous licence) |
Directorate of Operations |
| 03. |
Transfer/ Surrender/ Refund of Security of Licence |
Referring to Bureau |
3 days |
Within 3 days of request from the OEP |
PE Offices |
| Referring to Ministry |
7 Days |
Within 7 days of receipt of case from PE office |
Bureau (HQ) |
| 04. |
Opening/Shifting of OEP Offices |
Referring to Bureau (if required) |
3 Days |
Within 3 days of receipt of request from OEP |
PE Offices |
| Inspection letter to concerned PE (if required) |
3 Days |
Within 3 days of receipt of the case |
PE Offices |
| Inspection of office and report |
7 days |
Within 7 days of receipt of inspection letter |
PE Offices |
| Approval letter and email |
3 days |
Within 3 days of inspection/ case |
All Offices |
| 05. |
Defence Saving Certificates - Referring of cases |
Referring to Bureau |
3 days |
Within 3 days of receipt of request from OEP |
PE Offices |
| Referring to Ministry |
3 days |
Within 3 days of receipt of case from PE office |
Bureau (HQ) |
| 06. |
Permissions |
Grant of Permission to OEPs |
1 day |
Same day disposal on receipt of request from OEP |
PE Offices |
| Referring of Permission to Bureau (if required) |
2 days |
Within2 days of receipt of case from PE office |
All Offices |
| Referring of Permission to CWA (if required) |
3 days |
Within 3 days of receipt of case from PE office |
Bureau (HQs) |
| Approval letter and email |
2 days |
Within 2 days of receipt |
All Offices |
| Revalidation/ Extension of Permission |
1 day |
Same day disposal on receipt of request from OEP |
PE Offices |
| Referring of Revalidation/ Extension to Bureau (if required) |
1 day |
Same day disposal on receipt of request from OEP |
PE Offices |
| Approval letter and email |
2 days |
Within 2 days of receipt |
Bureau (HQs) |
Services for Intending Emigrants |
| 07. |
Protector Registration and Briefing of Intending Emigrants |
|
2 Hours |
Within two hours of submission of complete documents |
PE Offices |
| 08. |
Complaints |
Referring of complaints to PEs |
2 days |
Within 2 days of receipt of complaint |
Bureau (HQ) |
| Referring of complaint to OEP for para-wise comments/ reply |
3 days |
Within 3 days of receipt of complaint |
All offices |
| First Hearing of the complaint |
15 days |
Within 15 days of receipt of para-wise comments/ reply from the OEP |
All Offices |
| Subsequent hearing of complaint (if required) |
10 days |
Within 10 days of first hearing |
All Offices |
| Report/ recommendations on the complaint |
7 days |
Within 7 days of completion of personal hearings and receipt of evidence/ documents |
All offices |
| Examination and submission of report of PE |
5 days |
Within 5 days of receipt of the report from PE office |
Bureau (HQ) |
| Issuance of Show Cause Notice to OEP (if required) |
3 days |
Within 3 days of the decision of the competent authority |
Bureau (HQ) |
| Personal hearing opportunity for OEP before imposing penalty |
15 days |
Within 7 days of expiry of timeline given for reply of Show Cause Notice |
Bureau (HQ) |
| Communication of final decision of the competent authority |
3 days |
Within 3 days of the decision |
Bureau (HQ) |
| Submission of receipt of deposit of the amount forfeited by the Director General against the licence (if any) to the Bureau |
15 days |
Within 15 days of receipt of letter in PE office. PE office will report to the Bureau in case of non-submission of the the receipt within the specified time. |
PE offices |
| 09. |
Death/ Disability Cases -
|
Referring to SLIC |
2 days |
Within 3 days of receipt |
PE Offices |
| Decision on Case by SLIC |
28 days |
Within 28 days of receipt of case from PE office |
State Life Insurance Corporation |
| Informing the family about Cheque |
1 day |
Same day disposal |
PE Offices |
| Delivering the cheque |
1 day |
On the same day when family approaches office. |
PE Offices |
| 10. |
Direct Employment |
Approval of Direct Employment Case |
1 day |
Same day disposal on receipt of the case |
All Offices |
| Referring to Bureau (if required) |
1 day |
Same day disposal on receipt of the case |
All Offices |
| Approval letter and email |
2 days |
Within 2 days of receipt of case from PE office |
Bureau (HQ) |
| 11. |
Queries of general public |
Provision of required information |
1 day |
Same day disposal |
All Offices |
